Click on any of the questions below for your answer.
Is your country not on the list? Please contact us.
In the Netherlands and United States we are able to provide you with a shortcode (short phone number) in all other countries we offer a long phone number. Below you will find some tips and tricks in how you can explain your audience how to use the long phone number.
Show in the first slide the long phone number and tell your audience to save this number
Send everybody a Text Message in advance with this number as receiver, they only have to reply. For this we have to send all phone numbers a text message in advance.
Wait a bit longer per questions until everybody filled in the number.
Are the Sendsteps products case sensitive?
Do participants pay for the submitted messages via Sendsteps products?
Sendsteps usually uses a shortcode (short phone number) 2255. It depends on the conditions of the provider if any extra fee is charged.
Messages sent via (mobile) internet and/or Twitter, no fees are charged provided that he/she has a internet subscription.
In some cases an international fee can be charged.
How are phone numbers of participants processed?
How does Sendsteps guarantee anonymity?
How many TXT messages can be send in before the system will become overloaded?
How will my audience know how to send a message?
Is it possible to change the design of the Sendsteps slides?
The slides added by Sendsteps automatically
With voting by Send2vote: the explanation slides for the audience, the vote slide with the statement and possible answers and the result slides.
By sending in messages via Send2stage: the explanation slide for the audience and the message slide on where the send messages and remarks will appear.
Is it possible to submit with international numbers?
Is it possible to use Send2Vote and Send2Stage on my Mac Book?
Parallels Desktop or VMWare Fusion to run Windows and Windows applications in a virtual machine on your Mac;
Apple Bootcamp to install Windows side by side with Mac OS X.
All of these configurations are supported by us. We have a number of customers running Sendsteps on an Intel Mac in a virtualized Windows installation. If you encounter any issues while using our product, do not hesitate to contact us and we’ll be glad to help you.
We are currently planning to develop Sendsteps for Office for Mac, with an expected release date in 2015. If your company has concrete plans to switch either to Microsoft Office for Mac or iWork Keynote in the near future, please provide us with details on the number of users involved and your time frame.
Manual for administrators
What do I need in order to use Sendsteps?
Internet (preferably via a fixed line)
Projection screen, beamer, (VGA)cable
When using Sendsteps independently: Sendsteps plug-in installed on the computer you will be using on the day of the event
A standard mobile connection is sufficient to send in via SMS. If participants will also send in via internet, normal mobile connectivity with a 3G connection via the telecom provider is sufficient. In other words, participants do not need a WiFi connection, unless there is no 3G connectivity. If it concerns an international event where participants will have to pay for their 3G connection, only then we advise to also have a WiFi connection available.
Important for internet!
Stable internet connection – essential to get reliable results in:
Normal broadband internet (cable or adsl) is more than sufficient (1Mbit up and 1Mbit down)
Fixed line in strongly recommended (usually more reliable, less influences from external factors) over WiFi
When using WiFi
With the use of WiFi it is important that enough devices (smartphones/laptops/tablets) can log in on the same WiFi network. The speed of the WiFi is mainly not the problem but the amount of connection often is. Make sure that enough devices on location can access the WiFi. This means if your audience is 200 persons big and you prefer to use the WiFi instead of their 3G network that the WiFi should be able to handle 200 devices.
Besides this it has our preference that the Sendsteps computer is logged into another WiFi network then the audience is.
What is a keyword?
What is an activation code?
What is the difference between a free session and a credit session?
With the free session you can test Sendsteps up to 20 people. For a bigger audience you need a activation code for the credit session, you can get the this via the contact form on Sendsteps.
*Vote via Send2vote
How long will it take before the results are visible on the screen?
How many answers can you insert per statement/question?
How will the results be displayed?
Is it possible to add statements to my PowerPoint presentation, save the presentation on a USB and then open it on another computer?
Is it possible to display the results of the questions/statements later?
Is it possible to start a previous presentation that already included votes from the audience?
Is there a minimum number of responses necessary to show the results on the screen?
What is the advantage over using voting machines?
Besides all this, currently everybody has a mobile phone, a world without this communication tool is impossible to imagine. By using this innovative way of voting, you show to be sophisticated which will positively influence you image and you show to be aware of the trends and the ability to apply them.
Will all results be stored and is it possible to share them with others afterwards?
*Send in messages via Send2stage
When you are adding a new slide select the options menu or click the edit message slide button to change this setting to one these two options :
Option 1: From the first slide until passing this message slide.
This means people can respond to this message slide, from the beginning of the slideshow until you pass this slide.
Option 2: Only while this message slide is showing.
This means people can only respond to this message slide when the slide is showing on the screen.
View a example of how this works inside a presentation:
Slide 3 is a message slide with the second option enabled to show only when it’s on the display.
Slide 6 and 9 are message slides with the option selected to show from the beginning slide until the slide has been passed.
Each color shows how the slides are related, as you can see in the example slide 3 is only open when you show slide 3. Message slide 6 is open from slide 1 to 2 and 4 to 5 and slide 9 will be open from slide 7 and 8.
Do I control the process of publishing answers on the screen?