Cookie and use

22 October 2021 | Version: 1.1
Introduction

In the below table, you can see the categories of cookies Sendsteps uses for our Software, the cookies’ purpose and after what time they expire. We have four categories of cookies, Essential, Functional, Analytical, Tracking.

Required or Essential Cookies

Certain cookies are necessary in order for the Site to operate correctly.

Functionality Cookies

These cookies are used to enable certain additional functionality on our website, such as storing your preferences (e.g. language selection). This functionality improves user experience.

Analytics Cookies

Analytics cookies collect information about your use of the Site, and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages on the Site, help us record any difficulties you have with the Site, and show us whether our advertising is effective or not. This allows us to see the overall anonymous patterns of usage on the Site, rather than the usage of a single person. We use the information to analyze the Site’ traffic.

Tracking cookies

Tracking cookies are a specialized type of cookie that can be shared by more than one website or service. They are commonly used for legitimate marketing and advertising purposes, but because they contain a history of the user's actions on multiple sites, they may be exploited or misused to track the user's behavior.

Sendsteps’ cookie description table

Which cookies are used, for what purpose and for how long

Response website (sendsteps.me)
Provider Name Description Expiration Category
sendsteps.com SendStepsAuthToken Allows a client to participate in a session with a response code 12 hours Functional
sendsteps.com PHPSESSID Used to store session state data for the current client 24 hours Functional
sendsteps.com _csrf Required to protect clients from CSRF attacks and masks data for potential attackers Once the browser closes Functional
sendsteps.com _identity Used to keep track of the users identity when participating in multiple sessions Once the browser closes Functional
sendsteps.com SendStepsCookiePreferences Contains a list of a clients cookie preferences Once the browser closes Functional
sendsteps.com SST_SURVEY_<*> Contains information on whether a certain survey is active and/or already answered by the current client 24 hours Functional
Google analytics _ga Used for measuring interaction between client and software 1.5 years Analytical
newrelic.com nr_zd_logged_inlogin_service_login_newrelic Used for monitoring application performance 20 years Monitoring
newrelic.com _com_tokens Used for monitoring application performance 20 years Monitoring
facebook _fbp Used to store and track visits across websites 3 months Tracking
facebook Xs Used to store a unique session ID 3 months Tracking
facebook Wd Used to read screen resolution 1 week Functional
LinkedIn bcookie Used by social networking service, LinkedIn, for tracking the use of embedded services. 2 years Tracking
LinkedIn AnalyticsSyncHistory Used in connection with data-synchronization with third-party analysis service. 29 days Tracking
LinkedIn lang Remembers the user’s sekected language version of a website. End of session Functional
LinkedIn UserMatchHistory Used to provide ad delivery or retargeting. 30 days Tracking
LinkedIn Lidc Used to store perfomed actions on the website. 1 day Tracking
Dashboard (dashboard.sendsteps.com)
Provider Name Description Expiration Category
zoho.com LS_CSRF_TOKEN Used to identify client browser information and keeps track of recurring site visits Once the browser closes Security
hotjar.com _hjAbsoluteSessionInProgress Used to track unique visits 30 minutes Analytical
hotjar.com _hjFirstSeen Used to identify a new users first session Once the browser closes Analytical
hotjar.com _hjid Used to store a unique user Identifier 1 year Analytical
hotjar.com _hjTLDTest Used to keep track of Hotjar analytics Once the browser closes Analytical
Google Analytics _ga Used for measuring interaction between client and software 1.5 years Analytical
Google Analytics _gid Used to count and track pageviews 1 day Analytical
Google Tag Manager _gcl_au Used to store and track conversionss 3 months Security
newrelic.com nr_zd_logged_in Used for monitoring application performance 20 years Monitoring
newrelic.com login_service_login_newrelic_com_tokens Used for monitoring application performance 20 years Monitoring
newrelic.com TSNGUID Used for monitoring application performance 1 year Monitoring
sendsteps.com PHPSESSID Used to store session state data for the current client 24 hours Functional
sendsteps.com _identity Used to keep track of the users identity when participating in multiple sessions Once the browser closes Functional
sendsteps.com SendStepsAuthToken Holds authentication information for a logged in user 12 hours Functional
sendsteps.com login_email A setting which remembers the email used to login with 1 year Functional
sendsteps.com _csrf Required to protect clients from CSRF attacks and masks data for potential attackers Once the browser closes Functional
Web presentations (quiz.sendsteps.com)
Provider Name Description Expiration Category
sendsteps.com SendstepsQuizToken An authentication token for a logged in user 12 hours Functional
sendsteps.com login_remember_me A setting which causes the email used to login with to be remembered 1 year Functional
sendsteps.com login_email A setting which remembers the email used to login with 1 year Functional
sendsteps.com _lfa_* Used to store and track audience reach 2 years Marketing
sendsteps.com _li_id.xxxx A first party cookie to determine if the visitor is a new visitor or a returning visitor Current session Analytics
sendsteps.com _li_ses.xxxx A first party cookie to determine which pages have been visited during their session 2 years Analytics
Google Analytics _ga Used for measuring interaction between client and software 1.5 years Analytical
Website (sendsteps.com)
Provider Name Description Expiration Category
Google _ga_* Used to store anonymized statistics 1 year Analytical
Google _gcl_au Used to store and track conversions Persistent Analytical / Tracking
Google _gid Used to count and store page views 1 day Analytical
Google _gat_* Used to restrict the frequence of requests 1 minute Analytical
Google NID Used to enable ad delivery or retargeting, store user preferences. 6 months Analytical
Sendsteps userLoggedIn Used to show the correct heading section for users depending on their log in status. 12 hours Essential
ZOHO isiframeenabled Used to determine when the Live Chat feature is disabled by proactive chats/trigger/JSAPI. 1 day Analytical
ZOHO <@screenname@>+"-"+"_uuid" Used to provide user id needed in REST API to get the data of the current user. 2 years Analytical
ZOHO <@screenname@>+"-"+"_zldp" Used to identify the unique visitors for the website. 2 years Analytical
ZOHO <@screenname@>+"-"+"_zldt" Used to identify unique visits for a visitor in the website. 2 years Analytical
ZOHO ZohoMarkRef Used to store ZOHO cookie policy url. 2 years Support
ZOHO LS_CSRF_TOKEN Used for security purposes in order to avoid Cross-Site Request Forgery, (CSRF) for the AJAX calls made by the visitor. End of session Functional
Hotjar _hjid Used to store unique user ID. 1 year Analytical
Hotjar _hjTLDTest Used to determine the most generic cookie path. End of session Analytical
Hotjar _hjFirstSeen Used to to identify a new user’s first session. End of session Analytical
Hotjar _hjAbsoluteSessionInProgress Used to detect the first pageview session of a user. 30 minutes Analytical
Hotjar _hjIncludedInPageviewSample Used to define whether the visitor is included. 30 minutes Analytical
Hotjar ajs_anonymous_id used to set by Segment as a randomly generated ID for anonymous visitors. 1 year Analytical
CookieBot CookieConsent used to define if cookie consent banner needs to be shown to the user 1 month Functional
facebook _fbp Used to store and track visits across websites 3 months Tracking
facebook Xs Used to store a unique session ID 3 months Tracking
facebook Wd Used to read screen resolution 1 week Functional
LinkedIn bcookie Used by social networking service, LinkedIn, for tracking the use of embedded services. 2 years Tracking
LinkedIn AnalyticsSyncHistory Used in connection with data-synchronization with third-party analysis service. 29 days Tracking
LinkedIn lang Remembers the user’s sekected language version of a website. End of session Functional
LinkedIn UserMatchHistory Used to provide ad delivery or retargeting. 30 days Tracking
LinkedIn Lidc Used to store perfomed actions on the website. 1 day Tracking

Control of cookies

Which cookies are used, for what purpose and for how long

Change cookie settings

If you have adjusted your cookie settings so that websites are not permitted to place cookies on your computer, this website may not be able to download the cookie which remembers whether or not you consented to the placing of cookies. If so, you will be asked to indicate your cookie preferences each time you visit the website. If you do not wish to be asked about your cookie preferences each time you visit the website, you are kindly requested to adjust your browser’s cookie setting. Finally, if you choose not to accept any cookies, you have the ability to turn off and/or erase cookies by adjusting your browser´s cookie setting. Please be aware of the fact that in this case the Software might not operate properly, and/or the provision of certain services might not be possible.

For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:

Apple Safari Google Chrome Microsoft Edge Microsoft Internet Explorer Mozilla Firefox Opera Android Chrome Blackberry Iphone or Ipad (Chrome) Iphone or Ipad (Safari)

In addition, you may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool. Some cookies may process personal information. More information about privacy and personal data can be found here.

We might have to update our cookie statement from time to time, for example due to changes in our website or the rules for the use of cookies. We may amend the content of the statements and the cookies listed at all times and without prior warning. We therefore recommend that you frequently take note of this webpage for the latest version. Should you have any questions about the Cookie Statement or our data processing activities, please feel free to contact us via privacy@Sendsteps.com.

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