Steps

  1. In My Library, open the account menu.
  2. Under Account, choose Plan & billing.
  3. Choose Upgrade plan. Pricing opens in a new tab.
  4. Choose Monthly or Annually.
  5. On the plan you want, choose Select +. The plans are Free, Starter, Professional, and Campus.
  6. Checkout opens. The heading is Upgrade and pay. The line says Complete your purchase for the plan name.
  7. You see Logged in as and your email.
  8. You see Plan, Billing cycle (yearly or monthly), VAT ID (optional), and Promo.
  9. You see Quote. While it loads, you see Loading…
  10. Under the quote, choose a payment method and complete the payment. Which methods you see is covered in Payment methods.

In the header of My Library, choose Upgrade. Pricing or checkout opens from there.

If it cannot open, you see Could not open upgrade. Try again.

Only if you see Contact support

On Plan & billing you see Contact support instead of Upgrade plan. That plan is changed with support, not from checkout.

Only if you are not logged in

On checkout, choose Sign up with this plan.

Only if you see Paycode

You see Paycode. Choose Upgrade with paycode. While it runs, the button says Working…

If it does not work

Checkout shows the message from that step. You may see Unavailable.