ABN AMRO: Opening communications within departments.

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For involvement and change

You have a room full of people, but how do these people relate to each other? Is there tension within the group? If so, it might not be the best environment to begin sharing and discussing. However, there is an easy way to create a safe and amicable atmosphere to get the ball rolling. By dividing the audience into different groups, and then have them answer questions via mobile phone, you can clarify differentiating opinions without having out individuals. By using a professional, independent moderator, tensions are released and problems become solvable.
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ABN AMRO Finance and Risk Management & Strategy.

A number of challenges exist in the cooperation between two different departments. Prior to the meeting, ABN AMRO created a number of provocative statements to trigger existing feelings. Each delegate was asked upon entrance, to indicate which department he or she is working for. Then per department, one would answer questions about the other department. The results were shown to the audience and later discussed together.

Effect

The audience could clearly see how the questions pointed out the sore spots. The reason the dialogue worked so well was that they could see what the issues were without pointing out individuals. Equal time and energy was spent on each department, so contrasts between the departments became clear. After, a group discussion ensued in a positive atmosphere with a positive tone.
Robert Daverschot
Moderator – Presenter – Speaker Coach
Robert is a professional moderator, presenter and speaker coach. Robert has years of experience at home and abroad and works for a broad range of industries. He has interviewed ministers, captains of industry and even His Holiness the Dalai Lama. In his dealings with the audience, he always uses Sendsteps. With it, an audience is able to voice their opinions, whereby attendees can cast votes or send in comments to speakers and panels on stage. As such, events turn into lively dialogues with everyone being able to speak up!
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